Service Agreement

Introduction

This Service Agreement ("Agreement") is entered into between Proviroll ("Provider", "we", "us", "our") and the user ("Client", "you", "your") of our rollup-as-a-service platform and related blockchain services.

This Agreement governs your use of our platform, APIs, and services. By using our services, you agree to be bound by the terms of this Agreement.

Services Description

Proviroll provides the following services:

Core Services:

Rollup deployment and management
Network infrastructure maintenance
Security monitoring and updates
Technical support and documentation
Node management services

Additional Services:

Custom rollup configuration
Performance optimization
Integration support
Consulting services
Staking services

Service Levels:

99.9% uptime guarantee
24/7 infrastructure monitoring
Regular backup and recovery
Automated scaling capabilities

Service Level Agreement

We commit to maintaining the following service levels:

Performance Metrics:

Platform availability: 99.9%
Response time: < 500ms
Transaction throughput: As per plan
Support response: Based on severity

Monitoring and Reporting:

Real-time status monitoring
Monthly performance reports
Incident notifications
Usage analytics

Maintenance Windows:

Scheduled maintenance: 48h notice
Emergency maintenance: As needed
Update deployments: Minimal disruption
Backup procedures: Daily

Client Obligations

As a client, you agree to:

Usage Requirements:

Follow platform guidelines
Maintain security standards
Report issues promptly
Update contact information

Technical Compliance:

Meet minimum requirements
Maintain compatible software
Follow API guidelines
Implement security measures

Account Management:

Keep credentials secure
Monitor usage patterns
Maintain payment methods
Update account details

Fees and Billing

Payment Structure:

Subscription fees
Usage-based charges
Additional service fees
Transaction costs

Billing Terms:

Monthly/annual billing
Payment methods
Late payment policies
Refund conditions

Price Changes:

30-day notice period
Grandfathering options
Contract adjustments
Renewal terms

Support and Maintenance

Support Channels:

Technical support portal
Email support
Emergency hotline
Documentation access

Response Times:

Critical issues: 1 hour
High priority: 4 hours
Medium priority: 8 hours
Low priority: 24 hours

Maintenance Services:

Regular updates
Security patches
Performance optimization
System monitoring

Term and Termination

Agreement Duration:

Initial term length
Automatic renewal
Termination notice
Grace periods

Termination Conditions:

Breach of agreement
Non-payment
Service discontinuation
Mutual agreement

Post-Termination:

Data handling
Final payments
Service transition
Account closure

Limitations and Warranties

Service Limitations:

Technical constraints
Usage restrictions
Capacity limits
Geographic restrictions

Warranties:

Service availability
Performance standards
Security measures
Compliance standards

Disclaimers:

Third-party services
Force majeure events
Market conditions
Technical failures

Agreement Modifications

We may modify this Agreement at any time. Changes will be effective upon notification and continued use of services constitutes acceptance.

Notification Methods:

Email notifications
Platform announcements
Account dashboard
Direct communication

You are responsible for reviewing Agreement changes.

Contact Information

For questions about this Agreement, please contact us:

Business Contact:

Email: legal@proviroll.io
Support: support@proviroll.io
Address: Paris, France 75008

Support Hours:

Monday - Friday
9:00 AM - 6:00 PM (UTC)

On-call rotation:

24/7

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