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Privacy Policy

Introduction

At Proviroll, we take your privacy seriously. By using or accessing our website(s), platform, or services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information as described herein.

This Privacy Policy describes our collection and processing practices regarding Personal Data that you provide directly to us or that we collect from you or third parties. For enterprise customers, the processing of Personal Data is governed by our separate enterprise agreements.

Remember that your use of Proviroll's services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms used without definition have the meanings given in the Terms of Service.

You may print a copy of this Privacy Policy for your records.

Information We Collect

We collect several types of information for various purposes:

Personal Information:

  • Name and email address
  • Wallet addresses and blockchain identifiers
  • Company information (if applicable)
  • Communication preferences
  • Payment information
  • Account credentials

Technical Data:

  • Log data and usage statistics
  • Device information and IP addresses
  • Browser type and version
  • Operating system information
  • Network connection details
  • Cookies and tracking data

Transaction Information:

  • Rollup deployment configurations
  • Smart contract interactions
  • Transaction history and metadata
  • Gas usage and performance metrics
  • Network status and performance data

Usage Information:

  • Platform interaction patterns
  • Feature usage statistics
  • Performance monitoring data
  • Support ticket history
  • User preferences and settings

How We Use Your Information

We use your information for the following purposes:

Service Delivery:

  • Deploying and managing your rollup solutions
  • Processing transactions and requests
  • Providing technical support and maintenance
  • Sending service notifications and updates
  • Managing your account and preferences

Platform Improvement:

  • Analyzing usage patterns to enhance features
  • Identifying and fixing technical issues
  • Optimizing platform performance
  • Developing new services and capabilities
  • Conducting research and development

Security and Compliance:

  • Preventing fraudulent activities
  • Maintaining platform security
  • Meeting legal obligations
  • Enforcing our terms of service
  • Protecting user rights and safety

Communication:

  • Sending important service updates
  • Providing technical notifications
  • Responding to your inquiries
  • Sharing relevant product information
  • Marketing communications (with consent)

Data Sharing and Disclosure

We may share your information with:

Service Providers:

  • Cloud infrastructure providers
  • Analytics services
  • Customer support platforms
  • Payment processors
  • Security and compliance tools

Business Partners:

  • Technology integration partners
  • Blockchain network operators
  • Security auditors
  • Development contractors
  • API service providers

Legal Requirements:

  • Court orders and legal processes
  • Government requests
  • Regulatory compliance
  • Law enforcement agencies
  • Tax authorities

We implement strict data sharing protocols and never sell your personal information to third parties. All service providers are bound by confidentiality agreements and data protection requirements.

Data Security

We implement comprehensive security measures to protect your information:

Technical Measures:

  • End-to-end encryption for sensitive data
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Secure data backup systems
  • Advanced firewalls and intrusion detection

Organizational Controls:

  • Employee access controls
  • Security training programs
  • Incident response procedures
  • Regular security assessments
  • Data protection policies

Infrastructure Security:

  • DDoS protection
  • Firewall configurations
  • Network monitoring
  • Vulnerability scanning
  • Regular security updates

While we implement industry-standard security practices, no method of electronic storage or transmission over the internet is 100% secure. We continuously update our security measures to protect against new threats.

Your Rights

You have the following rights regarding your personal information:

Access and Control:

  • Request access to your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Export your data in a portable format
  • Restrict processing of your data

Communication Preferences:

  • Opt-out of marketing communications
  • Choose notification preferences
  • Update contact information
  • Manage cookie settings
  • Control third-party sharing

Data Management:

  • Withdraw consent for data processing
  • Request data processing restrictions
  • Object to data processing
  • File a complaint with supervisory authorities
  • Request data portability

We strive to respond to all legitimate requests within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to:

Essential Cookies:

  • Maintain your session
  • Remember authentication status
  • Store basic preferences
  • Enable core functionality
  • Secure your account

Analytics Cookies:

  • Understand usage patterns
  • Measure feature performance
  • Track user journeys
  • Analyze platform metrics
  • Improve user experience

Preference Cookies:

  • Remember language settings
  • Store display preferences
  • Maintain user customizations
  • Save form information
  • Personalize content

You can control cookie settings through your browser preferences. Blocking essential cookies may affect platform functionality.

International Data Transfers

For users outside the United States:

Data Transfer Mechanisms:

  • Standard contractual clauses
  • Privacy Shield certification
  • Adequate safeguards
  • Data processing agreements
  • Legal compliance measures

EU/UK Data Protection:

  • GDPR compliance measures
  • Data transfer impact assessments
  • EU representative appointment
  • UK representative appointment
  • Local data protection registration

Security Measures:

  • Cross-border data protection
  • International compliance monitoring
  • Regular compliance audits
  • Data localization where required
  • Transfer impact assessments

Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • New features and services
  • Legal and regulatory requirements
  • Security improvements
  • Industry standards

We will notify you of material changes through:

  • Email notifications
  • Platform announcements
  • Website updates
  • Dashboard notifications
  • Direct communication

Your continued use of Proviroll after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or comments about this Privacy Policy, your Personal Data, or your choices and rights regarding such collection and use, please contact us:

Direct Contact:

  • Email: privacy@proviroll.io
  • Support: support@proviroll.io
  • Address: Paris, France 75008

Additional Information:

For EU/UK Residents:
You may also have additional rights under the GDPR. Please email privacy@proviroll.io with the subject line "GDPR Request" for more information.

For California Residents:
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Data to third parties for such third parties' direct marketing purposes.

Support Hours:

Monday - Friday
9:00 AM - 6:00 PM (UTC)

On-call rotation:

24/7

We aim to respond to all privacy-related inquiries within 48 hours.